Heffernans Travel is committed to protecting your privacy and this Privacy Policy sets out what
information we collect, how we collect it, and what we do with it.
INFORMATION ABOUT YOU
Your Information
This refers to information such as your name, contact details, travel preferences and special
needs/disabilities/dietary requirements that you supply us or is supplied to us, including any
information about your friends or family relating to the same (“your information”). Your
information is collected when you request information from us, contact us (and vice versa) or
make a booking with us. You are responsible for ensuring that your friends and family are
aware of the content of our Privacy Policy and consent to your acting on their behalf in all
your dealings with us.
We will update your information whenever we get the opportunity to keep it current, accurate
and complete.
Our Use of Your Information
We may disclose your information to our service providers (which could be located outside
ROI/EEA) for the purpose of providing you with our services, including your flight or
holiday. Only information necessary for this purpose will be disclosed to them.
In addition, we may use your information for the purposes set out in our data protection
registration with the Office of the Data Protection Commissioner, and disclose the same to
our “group companies” (i.e. our holding companies and all group companies of our holding
companies, some of which are outside the ROI/EEA) if there are business benefits to be
gained from doing so. We may also disclose your information to companies who act as “data
processors” on our behalf. These purposes include administration, providing services (and
contacting you where necessary), customer care, improving our service, business management
and operation, re-organisation/structuring of our business (or our group companies), risk
assessment, security and crime prevention/detection, research and analysis, marketing,
monitoring, assessing customer purchasing preferences, dispute resolution, credit checking
and debt collection. If we search against the files of credit reference agencies, they will record
the search and hence the way in which you conduct your account with us may be shared with
other lenders and credit agencies.
Some of your information may be considered “sensitive personal data” under the Data
Protection Acts. (This includes, for example, any information relating to health, religion,
ethnic origin or political persuasion.) We will require your positive consent for us to use such
information, and we will do all that is reasonably practicable draw this to your attention when
you first supply us with your information, or at the next available opportunity.
If you do not agree to our use of your information, we cannot do business with you or
accept your booking.
Direct Marketing Material
You may indicate your preference not to receive direct marketing material in the relevant output
boxes or be asked the same by our staff at the time you first supplied us your information
(or at the earliest opportunity). Otherwise, we may share your information with our group
companies and other carefully selected third parties who may contact you for direct marketing
purposes and for research purposes. For example, we on their behalf or they may contact you
with travel information, offers of goods and services, forthcoming events or competitions considered to be of interest to you. NB: assumption – own direct marketing will not subject to
opt-out – if preferred, data subjects must write in and “exercise rights” (see below).
If you change your mind, you should inform us in writing. Alternatively, if this facility is
available on our website, you could amend your preference on our website or in literature
which you subsequently return to us. Once properly notified by you, we will take steps to stop
sharing your information.
Your Rights
You have the right to ask in writing for a copy of the information we hold about you (for
which we may charge a fee) and to correct any inaccuracies in your information.
You have the right to ask in writing not to receive direct marketing material about our
products.
If you would like a list of our group companies, please send us your request.
Our registered address is at Heffernans Travel, Pembroke House, Pembroke Street, Cork City.
Foreign Controls
Outside the European Economic Area (EEA), controls on data protection in such countries
may not be as strong as the legal requirements in this country.
USE OF “COOKIES” AND LINKS TO OTHER WEBSITES
If our contact and dealing with you is via our website(s), we may use “cookies”. A cookie
is a small piece of data sent from our web server to your computer and stored in a text file
on your hard drive. Cookies allow us to identify your computer but not you personally.
You can set your web browser to refuse cookies.
We use cookies to measure site usage and related information. If you are making a
purchase we may also use cookies to keep track of the transaction from one web page to
another.
Our website(s) may contain links to other sites not controlled by us. These sites may send
you cookies and collect data and personal information. We are not responsible for the
actions, content or the privacy policies of those websites to which our website(s) may link.
AGGREGATED CUSTOMER INFORMATION
We collect information relating to customer trends and patterns This information is often
used in its aggregate form. We, including our group companies, may disclose aggregate
statistics about enquiries made, visitors, customers and sales in order to describe our
services to prospective partners, purchasers, advertisers and other reputable third parties
and for other lawful purposes. No personally identifying information is disclosed.
MONITORING
To ensure that we carry out your instructions accurately, to help improve our service and
in the interest of security, we may monitor and/or record: (1) your telephone calls; (2)
customer activities using CCTV recording equipment in and around our premises; and (3)
customer transactions and activities on our website. All recordings are and shall remain
our sole property.
SECURITY STATEMENT
We have taken all reasonable steps to have in place appropriate security measures to protect
your information. NB: you may extend/expand on what security measures are actually in
place (if you feel comfortable doing so) – bear in mind that any statements made are intended
to give customers greater confidence as to what security measures are in place.
CHANGES TO THIS POLICY
Any changes to this Policy will be either posted on our website, made available on request or
supplied with your next booking with us. We will strive to ensure our practices comply with
the most current available version of this Policy.
